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FAQ 

shoppingwebthailand www.shoppingwebthailand.com


 

Are there any guarantee for buying on Shoppingwebthailand.com or on shop's website?

All of shops and products that you see on our website are well selected wholesale shops from the most famouse wholesale place in Thailand like "The Platinum Fashion Mall" and "Jatujak(Chatuchak) weekend market", we guarantee that you will receive exactly as you see, choose and pay for. If products that you receive don't match as shown on website, you can get full refund for 100% for that products, we guarantee.

Who is Shopping Web Thailand ?

To know Shopping Web Thailand Click here

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What businesses are on Shopping Web Thailand? Are they trustworthy?

Businesses on Shopping Web Thailand are wholesale companies which distributed products at major wholesale market in Thailand, eg. Platinum, Fashion Mall or Jatujak market. The products are displayed on their webpage which you can order products online. Quotations are wholesale price as appear on webpage. New products are updated every month.

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How to order the products?

You can select many products as you wish from different companies at a time and put them in your shopping cart. Then check your shopping cart, and follow the instructions to order the products. Or you can call the company direct with telephone number on the webpage. Or you can send e-mail to customer@shoppingwebthailand.com

You can see each step of how to buy by Click here

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Why membership?

We would like you to apply for membership so that each company can contact you back, and to keep the record of transactions for your priviledges in the future transaction (if any), or you can keep selected items in your shopping cart, and add more items afterwards.

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If not a member, can one order the products?

Of course you can. You can call direct to the company to inquire about the type or series of the product you want. Or you can send your inquires by e-mail to customer@shoppingwebthailand.com. We will contact the company concerned for you.

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Can one order products from different companies in one shopping?

Yes, you can, given those companies are on our shopping website system. We provide you one stop service. You don’t have to contact individual company. We collect orders and coordinate with the companies concerned. Prepare pro-forma invoice for your information. Then we will get back to you for confirmation of orders. This is for your convenience.

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Is there delivery service to provinces or overseas?

Yes, there is. If it is in Thailand, we send by post. You can indicate your preferences; ordinary post delivery costs 23 baht per kilo, express 62 baht per kilo or 74 baht if need acknowledgement by recipient.

For foreign countries, we use all kinds of delivery services according to your needs, eg. DHL. FedEx, UPS, TNT, Cargo, or Thailand Post Delivery Service. Just let us know, we will do accordingly.

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How long does it take to get the products?

On the average, after your orders are taken care of by the company, the delivery time is as follows:

In Thailand:

Delivery modes Period Trackable
Ordinary post 3 - 7 days No
Express post 2 - 3 days Yes

For overseas:

Delivery modes Period Trackable
Air express
DHL, FedEx, TNT, UPS
2 - 3 days Yes
Air express
Thailand Post (EMS)
3 - 5 days Yes
Economy by air 1 - 2 weeks Yes
Surface mail or land
(SAL / Sea / Land)
3 – 5 days (Malaysia, Singapore)
4 – 6 days (Vietnam)
2 weeks – 2 months(others)
No
Cargo / Shipping According to agreement Yes

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How one can pay?

You can place payment via these methods

Payment methods Time to delivery Additional cost
Wire transfer or ATM
(In Thailand)
Send products immediately after inform and check bank account. No
Wire transfer
(For overseas)
Send products after money transfer process complete and ready in bank account or up to agreement. Transfer fee will be collect at your bank or counter service and will be charge again at destination (normally up to 500 baht)
Credit card (*) Send products after 5 – 6 days; because of transfer period to bank account., or up to agreement. Additional cost being charge by online payment system.
Paypal system
(3.9 % + 0.5 USD)

Paysbuy system
(4%)
Pay by Paypal account (*) Send products immediately after being informed.. Additional cost being charge according to Paypal fee.
Pay by Paysbuy account (*) Send products immediately after being informed.. Additional cost being charge according to Paysbuy fee.
(*) Additional cost will be substract from total amount of your payment transfer, remainding will be net amount which will use for your payment.

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How one can receive or pickup products?

You can pickup your orders at companies or receive at your home or office. In case of buying from many companies and for your convenience, we will collect all of your orders and send to you in one shipment.

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What is Paypal?

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

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Some companies show only retail price, how one can receive wholesale price?

You will certainly receive wholesale price if orders pass wholesale criteria for that company. After receive orders, we will check for available of your orders; products sold out fast due to wholesale garment business, and will adjust price for you again, because many companies have many criteria, so we guarantee that you will certainly receive wholesale price for every wholesale orders.

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Some companies show only wholesale price, how one can by for retail?

You can place orders and we will confirm you back with retail price. On proceeding shopping cart, you may see black price or wholesale price but don’t worry we check all your orders and will send order’s summary back for confirmation. Some companies has policy or some criteria which they can’t show their retail price on their website but we guarantee that you will receive your order’s summary and confirmation before place payment.

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Why one pass wholesale criteria but still not receive wholesale price?

Due to varieties of wholesale criteria between companies. We will check all your orders and will adjust price according to wholesale criteria of each company and will send order’s summary back to you to confirm before place payment.

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How about cost calculation and international transport process?

In term of present world of business, transport plays a vital role since it affects business growth in term of speed and cost very much. Importers and exporters should realize the way how to transport at a very competitive cost with a brief scope as follow:

Modes of international transport :

1. Sea transport suitable for big volume cargo which does not require quick transit time with a minimum charges of 1 CBM (Width x Length x Height). It is also divided into FCL (Full Container Load) and LCL (Less than container load) depend on demanded volume for transport

Cost calculation as follow:

CBM = Width x Length x Height (cms) / 1,000,000

Ex. Want to send clothes to U.S.A.,Carton Size : 50x60x50 cms. 5 Cartons

CBM = 50x60x50 cms. /1,000,000 x 5 cartons = 0.75

*** Cost is based on min.at 1 CBM ***

2. Air transport suitable for small volume cargo or require shorter transit time, the cost is mainly based on weight of the shipment

Cost calculation as follow:

Chargeable weight = actual gross weight Vs Volume or dimension weight (Whichever greater)
Volume or dimension weight = width x length x height (cms) / 6,000

Cost is based on chargeable weight for each required destination
Ex. Want to send clothes to U.S.A.,Carton Size : 50x60x50 cms. 1 Carton

Actual weight is 30 kgs
Dimention weight = 50x60x50 cms./6,000 = 25 kgs but actual weight is 30 kgs

*** Chargeable weight (kgs) is 30 kgs ***

3. Rail or truck transport suitable for neighbouring countries which shares Thailand’s border like Singapore, Malaysia, Vietnam, China etc. Service include whole truck chartered, lcl (number of carton or weight of shipment)

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How about sea and air freight transport?

Sea and air freight transport could be categorized as follow:

1. Door to Door Service is very much well known for present air freight transport due to its speed and comfortability. It is also the cheapest type comparing the whole process for small volume cargo.
The service includes pick up, packing, export paperwork, customs process at origin and destination country, delivery to receiver.
It is not recommended for sea freight transport for this type due to it is much higher cost.

2. Door to Port Service is suitable for big volume air freight transport but require shorter transit time, and sea freight transport of greater volume at very low cost with longer transit time. Importer must responsible for customs process, going through customs, duty payment and pick up arrangement at the port.
Destination charges is somewhat higher than in Thailand. Presently, due to its rapidly aggressive competition, the Biggest 4 courier companies including DHL, Fedex, TNT, UPS serve door to door service, enable customer to know exactly date of delivery. It is being popular in term of convenient, speed, cost effective, trust worthy, reliable with a modern up to date system worldwide.

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